Questions and answers
The questions agents, builders and property managers ask us most. Not here? Call (864) 714-0724 (Richmond: (804) 913-3013) or email support@beyondallmedia.com.
Ordering and where we work
Where do you work?
We shoot in Richmond, Virginia, in Greenville and the Upstate of South Carolina, and in Columbia, South Carolina, including the towns around them. The market pages list the towns where we have delivered orders. That list is not a limit, so ask about any address nearby.
How do I order a shoot?
Use the order form for the job (Residential, Commercial or Portrait), the Beyond All Media app, or call. A person at Beyond All Media confirms the appointment.
When can I reach you, and do you shoot on weekends?
We take calls Monday to Friday. Saturday shoots are available when a shooter has room, so ask when you book.
Do I have to be at the property?
No. You can be there, or give us the access details on the order form. We need the property ready, the lights and utilities on, and a way in. Our home prep checklist shows what to do room by room.
What happens if the weather is bad?
We may delay a shoot or a drone flight for weather, airspace limits or safety, and we rebook it. A change we make for weather or airspace carries no fee.
What you get
What is in each package?
Four packages: Basic Photo, Beyond Basic, Beyond Enhanced and Beyond All. The packages page lists what each includes and the add-ons you can add.
How many photos do I get?
As many as the home needs. We shoot the whole property, so a larger home gets more photos than a smaller one.
How fast do I get my photos and videos?
Our current targets: photos the next morning, video in 1 to 2 days with Beyond Basic, and in 2 to 3 days with Beyond Enhanced and Beyond All. Days are counted on our delivery calendar, and Sunday is not counted. These are targets, not a money-back guarantee.
How do I get my files?
Your files arrive through your client portal and your delivery email, with a property website that holds the photos, video, floor plan and tour in one link. The delivery guide shows where to find everything.
Do you do twilight photos, virtual staging and sky replacement?
Yes. Twilight photos and virtual staging are add-ons, and we can put a blue sky behind a house that was shot under gray cloud. Ask when you book.
Do you shoot commercial, construction and rentals?
Yes. We shoot commercial properties, new construction, progress and demolition sites, and vacation rentals, from the ground and from the air.
Rights, measurements and rules
Who owns the photos and videos, and how can I use them?
Beyond All Media keeps the original rights. From delivery, once your order is paid in full, you get a license to use the photos, video, floor plans and tours to market the property and promote your own business: social media, the MLS and listing portals, your website, print and signs. Until the order is paid in full the license has not started. You may not resell them or hand them to another media company.
Are you insured?
Ask us about insurance for your project. Builders and property managers often ask for one before a vendor comes on site.
How accurate is the square footage?
The square footage that comes with a floor plan is a practical estimate from a scan. If the number will be argued over, add the GLA report: gross living area figured to the ANSI standard, from a CubiCasa report. An appraiser or lender may still measure for themselves.
Do you fly drones, and are you allowed to?
Yes. We fly under FAA Part 107 rules and check airspace before a flight. Some properties sit in controlled airspace near an airport and need FAA authorization, which is not always quick or granted, so tell us the address early.
Do you offer drone mapping or surveys?
No. We shoot photos and video. Mapping and survey work is a specialist job, and we will say so if a project needs it.
What if something is wrong with my order?
Tell us within 7 days of delivery. When the fault is ours, we re-edit or reshoot at no charge, and if we cannot fix it, we agree a fair credit or refund. The terms of service cover the details, including changes and cancellations.