Privacy policy

Last updated: November 2026

We collect what we need to book, shoot and deliver your order, get paid, and tell people about our service. We do not sell your information.

Who this covers

This policy covers Beyond All Media, LLC ("Beyond All Media", "we", "us") and this website, the order forms, the client portal and the Beyond All Media app, where they link here.

What we collect

• When you order or contact us. Your name, email address, phone number, company or brokerage, the address of the property, the access details for the shoot and what you want captured. If you pay online, the payment is handled by our payment provider and we do not see or keep your full card number.
• When you ask for a quote on our quote form. The name, contact details and project details you type there, and whether you ticked the text box. A person reads them to quote and deliver your project. If the form cannot reach our system, your answers are kept on our web host for 30 days so a person can follow up, then deleted. To stop automated floods, the form keeps a scrambled form of your internet address for up to a day.
• When you use the site. Basic visit counts, such as which pages are read and roughly where from, so we can tell what is useful. We use a privacy-focused analytics service that does not use cookies and does not follow you across other sites. Our web host keeps short technical logs, such as IP addresses, to keep the site running and secure.
• Access details for a shoot. Lockbox or gate codes and arrival notes. We use them only for your order and share them only with the people working it. They stay in the order record afterwards, so if a code needs to stay private, change it after the shoot.
• When you use the app or a property website we made for a client. If someone fills in the contact form on a property website, the message goes to our client for that listing, and our order platform keeps a copy. The app and your client portal run on our order and delivery platform, which keeps your account details, orders and files so you can order, pay and download. If you allow notifications, the app sends them, and you can turn them off in your phone settings. The platform may collect basic device and usage data to make the app work.
• The media we make. Photos, video and scans of the property. These can show the inside of a home, belongings, and sometimes people or cars at the property. The terms say how we handle a request to remove them.
• Other people's details you give us. The name and phone number of an owner, tenant or site contact you ask us to call to get in. Please tell them you have shared it.
• Payments by check. If you pay by check, we see the details printed on it and keep a record of the payment.
• Business contact details from public sources. For real estate and business professionals, the name, office and business email shown on public listing and company pages, so we can tell them about our service.
• When you call us. Your number and any voicemail you leave. Our phone service may record and transcribe calls and voicemail so we keep an accurate order record.
• When you text us. Your phone number and the messages. See the SMS privacy policy.

This site does not set advertising cookies. If that changes, this page will say so first. The order forms, client portal and app run on our order platform, which uses the cookies it needs to sign you in and take payment. If you play one of our films, it loads from YouTube in its privacy-enhanced mode, and YouTube's privacy policy applies to that video.

What we use it for

• To book, shoot, edit and deliver your media, and to tell you where the order stands.
• To send invoices and receipts, and to take payment.
• To answer your questions and to send you notices about your order.
• To send news about our service to clients, to people who asked for it, and to real estate and business professionals at the business contact details they publish. Every marketing email tells you how to stop.
• To keep our records, meet tax and legal duties, and protect against fraud.

Who sees it

Only the people and services that help us do the job:

• Our team and the contract photographers, pilots, videographers and editors who work your order. The crew at the property sees the address, the appointment and the access notes. Editors see the media and the order details they need to edit it. Some of our editors work outside the United States.
• The services we run the business on, for example our order and delivery platform, the payment provider, email, text messaging, customer records, file storage, bookkeeping, and the editing and AI tools that help us edit media and handle orders and messages. Some of these services store data outside the United States. We choose services that are meant to use the information to provide their service to us. Where a client gives us access to their social or business accounts, we use it only for the work they agreed, and messages we see there are handled under this policy.
• The authorities, when the law requires it. If the business is sold or merged, the information goes to the new owner under this policy. We may also share information to protect our rights or someone's safety.

We do not sell your personal information or share it for other companies' advertising. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How long we keep it

We keep order and payment records for up to seven years for tax and accounting. We keep delivered photos and video in our archive for a time so we can re-send them, and we may show them in our portfolio under our terms. You can ask us to delete your personal information. We will delete what we reasonably can. We keep what we need for tax, accounting and legal reasons, and copies held in backups or by the services we use can take time to clear.

Your choices

• Ask what we hold about you, ask us to correct it, or ask us to delete it. Email support@beyondallmedia.com.
• Reply STOP to any text to stop texts. Use the unsubscribe link in any marketing email to stop those emails. Emails about an open order have no unsubscribe link, because you need them. Tell us if they should go to someone else.
• "Do Not Track" signals from a browser do not change how we collect visit counts, because the counts we collect do not follow you across sites.

Children

The service is for businesses and adults. We do not knowingly collect information from children.

Changes

If we change this policy we will put the new version here and change the date at the top. For a big change, we will also email current clients.

Security

We use reasonable care to protect what we hold. No system is perfectly secure, so please do not send card numbers or passwords by email or text.

Contact

Questions or requests: support@beyondallmedia.com. Phone: (864) 714-0724 (South Carolina and all markets), (804) 913-3013 (Richmond, Virginia).