Terms of service

Last updated: November 2026

These are the plain terms for using this site and for ordering from Beyond All Media, LLC ("Beyond All Media", "we", "us"). "We" also covers the photographers, pilots, videographers and editors who work on your order for us. Your order confirmation sets what you ordered, the price and the date. If a written agreement signed by both of us says something different from these terms, the signed agreement wins. If an order form, a product description or an order confirmation says something different from these terms about measurements, the license, fees or delivery times, these terms apply.

Using this site

The site describes our services. The blog is general information, not professional advice. Prices, package contents and delivery targets shown here describe what we offer, and your order confirmation is what we agree to for your order. You may not copy the site's text, photos or video without our permission, except to share a link or a short quotation with credit.

Ordering

• You order through our order forms, the app or by phone. A person at Beyond All Media confirms every appointment, and tells you if the time you picked has to change.
• You tell us you have the right to order work for the property and to let us on it, or that the owner has given you permission.
• If the property is occupied, you tell the owner and anyone living there when we are coming, and that we will photograph and film inside and may fly a drone, and you have their agreement.
• You make sure we can get in, that the property is ready, and that utilities and lights are on. If we cannot do the shoot because of access or preparation, we may need to come back, and a return visit fee can apply (see Additional fees).
• The package you choose lists what is included. Anything not listed in the package or on your order confirmation is an add-on or an extra, and we will tell you the cost before we do it.

Delivery targets

These are our current targets, counted from the end of the shoot:

• Basic Photo: photos the next morning.
• Beyond Basic: photos the next morning, video in 1 to 2 days.
• Beyond Enhanced: photos the next morning, video in 2 to 3 days.
• Beyond All: photos the next morning, video in 2 to 3 days.

Days are counted on the delivery calendar on our delivery standard page (Sunday is not counted, and neither are any closed days listed there). These are targets, not a money-back guarantee, and no refund is tied to them. Delivery can move for weather, access problems, a change you ask for, a large or complex order, or events outside our control. If we know yours will move, we tell you as soon as we can. Add-ons such as virtual staging, twilight edits, 3D tours and reports have their own timing, which we tell you when you order.

Weather, safety and drones

We fly drones under FAA rules. We may delay or skip a flight for weather, airspace limits, safety or a property owner's objection, and we will rebook with no fee when the cause is weather, airspace or our own safety call about flying. Some addresses need FAA authorization, which can take time or be refused. We follow FAA limits on flying over people and moving vehicles. Drone images can show neighboring land from above, and we keep the frame on your property as far as we reasonably can. If we cannot fly at all, we tell you and agree with you what changes in the order. We do not take a shot we believe would put a person or property at risk.

Additional fees

The price of your package is what the order confirmation says. Some situations cost extra. Each one is written in these terms, which you accept when you confirm your order (or on the quote you accept), and we do not charge a fee we have not told you about. They are:

• Return visit. We cannot do the shoot because we cannot get in, the property is not ready, or someone asks us to stop, and we have to come back.
• Late cancellation fee. See "Changes and cancellations" below.
• Rush delivery or after-hours work that is faster than the delivery targets above or outside our normal hours.
• Extra areas, buildings, photos or footage beyond what the order covers, and extra editing after delivery that goes beyond fixing our own mistakes.
• Travel (Distance Dues), a fee for the distance to the property, added by our order system and shown on your order. Trips well outside our usual service areas (Richmond, Greenville and the Upstate, Columbia) are quoted before booking.
• Permits, fees or access costs that a property, a locality or an airspace authorization charges us for your order, at what they cost us.
• Late payment. A balance that is not paid by its due date is late. If it is still unpaid more than 7 calendar days after the due date, we charge a one-time late fee of 5 percent of the unpaid balance. We may hold final files and pause new bookings until it is paid.
• Card processing fee. Paying by card can add a processing fee, shown as its own line before you pay. Paying by check does not.

Payment

Payment is due as shown on your order form or invoice (at booking, or at delivery). Team, builder and business accounts follow the payment terms in their written agreement. Final files may be held until the order is paid.

Changes and cancellations

You can change or cancel an appointment at no charge if you tell us at least 24 hours before it starts. If you paid at booking and cancel in time, we refund that payment. Inside 24 hours, the late cancellation fee applies to a cancellation or a move to a new time: 10 percent of the order. A change we make because of weather, airspace or our own safety call about flying carries no fee. If we have to stop because the property is not ready, we cannot get in, or someone on site asks us to leave or makes it unsafe to stay, a return visit fee can apply, and we tell you the amount before we book the return visit.

Who owns the media, and how you may use it

We own it. Beyond All Media owns the photos, video, aerial images, floor plans and tours we make for you, or holds the rights it needs to license them to you. Delivering files to you does not transfer ownership. Tours and floor plans made on an outside platform are also subject to that platform's terms.

You get a license to use it. From delivery, once the order is paid in full, we grant you a non-exclusive license to use it (photos, video clips, floor plans, tours, reports) to market the property for sale or rent and to promote your own business, including on social media, the MLS and listing portals, your website and email, print, signs and open houses. The license has no end date for those uses. It depends on payment: until the order is paid in full the license has not started, and we may ask you to stop using the media. It includes the right to give the MLS and listing portals the license their rules ask for, so they may store the media, keep it on the listing record after the sale, and share it with the websites and data services they supply under their rules. It also lets your brokerage and the people on the transaction (the seller, the buyer's agent and your team) show the media to market the property.

What the license does not cover. Apart from what the MLS and listing portals need under the paragraph above, you may not sell, sublicense or give the media to another media company, a stock site or an unrelated business; use it for a different property or product; or use it to train an AI model. You may not edit it in a way that misrepresents the property. Do not remove a credit we placed on the media, unless an MLS or portal rule requires unbranded media. The license belongs to the person or company who ordered the work, and to the agent's brokerage for that listing. It cannot be transferred. Anyone else who wants to use the media, such as a later listing agent or a new owner, needs our permission. Ask us.

What we may do. We may show the work in our portfolio, on our site and social media, and in our own marketing. A person who appears on camera, such as an agent, an owner or a tenant, is shown in our own marketing only with their separate written permission; without it, footage of them is used for your listing alone. If you give us a good reason (for example a safety concern for an occupant), tell us and we will take that listing out of our portfolio and our own marketing, and ask our crew to do the same.

For commercial, construction and portrait orders, the same license also covers your own business records and reports, such as progress reports to owners or lenders, and for portraits, your own profiles, website and marketing. Team, builder and commercial accounts may have a different license in their written agreement, and that one applies to them.

Editing, virtual staging and what we will not change

We correct light, color, verticals and distractions, we can put a blue sky behind a house that was shot under gray cloud (sky replacement), and we can add twilight or virtual staging when you order it. We do not change a property in a way that would mislead a buyer: no hiding damage, no changing the size or features of the house or lot. Where your MLS or local rules ask for virtual staging or sky replacement to be disclosed, it is your job to disclose it, and we will mark such images on request. Lifestyle scenes show how a home can be lived in. They are not a record of the property as it is, and where your MLS or local rules ask for them to be disclosed, it is your job to disclose them. Some lifestyle scenes are made with editing software rather than filmed at the property, and we will tell you which.

Floor plans, measurements and 3D tours

The square footage that comes with a floor plan is a practical estimate made from a scan. It is a marketing figure and can differ from public records. If you order the GLA report add-on, the gross living area is figured to the ANSI standard from the scan, using the report provider's method. Neither one is an appraisal, a survey or a legal measurement, and a buyer, appraiser or lender may still measure for themselves. Floor plans, interactive tours and home reports are marketing aids, and anyone who relies on a measurement for a decision should verify it.

At the property

Please put pets away or tell us about them, and move valuables, prescriptions, mail and personal papers out of sight. We take care in every home, and we may stop or leave if a shoot looks unsafe, if someone on site is hostile, or if conditions would put our crew or the property at risk. We are not responsible for items left in view or for conditions that were not disclosed.

People, plates and privacy in the shots

We try to keep faces, license plates, house numbers (where the client asks), documents and screens out of frame. If a person or an identifiable item ends up in the media and you need it removed, ask and we will edit it out or reshoot, where we reasonably can. You are responsible for any releases a use of the media needs from the people in it or from the property's owner or occupants. If you appear on camera, or ask for people in the media, you agree that we may use that footage under these terms, and you get the agreement of anyone else who appears. We do not use your name or brokerage in our own marketing without asking you.

Teams, builders and accounts

Preferred pricing, priority scheduling, referral credits and set per-visit prices described on our team and builder pages apply only under a written agreement with us. The amounts and conditions are in that agreement, and we may change or end an offer for new orders with notice.

Storing and re-sending your files

We keep delivered files in our archive so we can re-send them, but we do not promise to keep them forever. Download your files when you receive them and keep your own copy. Property websites and hosted tours stay online only while our platform and our account keep them, and some hosted tours have their own time limits. We do not promise a link will work after the listing has closed.

Problems with an order

If something is wrong, tell us within 7 days of delivery. When the fault is ours, we re-edit or reshoot at no charge, and if we cannot fix it, we agree with you a fair credit or refund for the part that was not right. A reshoot for a reason that is not our fault, such as weather you chose to shoot in, a change to staging, or a property that was not ready, is a new visit.

Limits on what we are responsible for

We take care with every property and every file. To the extent the law allows, our responsibility for a problem with the work, such as a late, missing or faulty file, is limited to the amount you paid for that order. We are not responsible for lost sales, lost commissions, lost profit or other indirect loss, or for decisions made on a measurement. This limit does not cover physical damage to the property, or injury to a person, caused by our crew. We are responsible for those as the law provides. Nothing here limits something the law does not allow us to limit.

Texts and emails

If you agree to texts, we text you about your order. Message frequency varies, and message and data rates may apply. Reply STOP to stop or HELP for help. See the SMS privacy policy.

Which law applies

These terms are governed by South Carolina law. Any court case about them will be in the state or federal courts that serve Greenville County, South Carolina, except that either of us may use small claims court where the claim qualifies. Before going to court, tell us about the problem in writing and give us 30 days to put it right.

Changes to these terms

We may change these terms. When we do, we change the date at the top. The version on this page on the day you order is the one that applies to that order.

The rest of the agreement

• These terms, your order confirmation and any written agreement signed by both of us are the whole agreement for your order.
• If a court finds part of these terms cannot be enforced, the rest still applies.
• If we do not enforce a term once, we can still enforce it later.
• You are responsible for claims that come from your own actions, such as ordering work for a property you did not have the right to order, using the media in a way these terms do not allow, changing the media, or what a listing says about the property.
• The sections on ownership, the license, payment and limits on responsibility keep applying after the order is finished.
• We may send notices about your order to the email address on it.

Contact

support@beyondallmedia.com. Related: Privacy policy, SMS privacy policy, Social media management terms.